If your query is not answered in the below FAQs section, please contact us via our contact page.
Delivery charges are different per product, depending on weight & size of each product. Small, light items can be as little as €3.00 to post, where as larger, heavier items may be €5.00 to ship. The most you will pay for postage will be €5.00 and this is generally by courier, with smaller, lighter items posted by An Post.
We accept all major credit/debit cards, Paypal & now also Klarna.
We process and dispatch orders within 24-48 hours. Delivery will depend on the country being shipped to.
Generally, orders going to Ireland will take 2-3 working days. Outside of Ireland can take longer, from 3-10 working days.
PLEASE NOTE: From November 20th 2023 until Christmas – due to the larger volume of orders during this peak season, orders will have a longer processing period, from 1 – 3 days! We are a small family run business and will be doing our absolute best to get your orders out as soon as possible but this will all depend on the volumes we receive!
IMPORTANT CHRISTMAS DELIVERY NOTICE:
As the holiday season approaches, please note potential delays in postal services beyond our control. Orders that typically take a few days may now take up to a week. International orders, usually 5-10 days, may extend to 3 weeks.
To ensure timely delivery, we recommend ordering early. We appreciate your understanding and are here to assist with any concerns.
As we use Stripe as our payment gateway, you can rest assured that all of your data is encrypted and protected!
We can only accept returns on items which arrive damaged or not as ordered in your order form!
We cannot accept returns on personalised items which are personalised as stated in your order form.
You will receive an email confirmation, once your payment has been processed and order has been confirmed.